Terms of service

OVERVIEW
This website is operated by NJ Skincare (Pty) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to NJ Skincare. We offer this website, including all information, tools and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and/or contributors of content.

Please read these Terms carefully before using our website. By accessing any part of the site, you agree to be bound by them. If you do not agree, you may not access the website or use any services.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

1) ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in South Africa (18), or that you are the age of majority in your province of residence and you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose. You must not transmit any viruses, malware, or destructive code. A breach of these Terms will result in immediate termination of your access to the Service.

2) GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding payment information) may be transferred unencrypted across networks and adapted to technical requirements. Credit card details are always encrypted during transfer.
You agree not to reproduce, copy, sell, resell or exploit any portion of the Service without our express written permission.

3) ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. Material on this site is provided for general information only. Any reliance on such material is at your own risk.

4) MODIFICATIONS TO THE SERVICE AND PRICES

Prices are subject to change without notice.
We reserve the right to modify or discontinue any Service or product without notice at any time.
We are not liable to you or any third party for modifications, price changes, suspensions or discontinuations.

5) PRODUCTS

Certain products may be available exclusively online. We make every effort to display product images and colours accurately, but cannot guarantee your device’s display.

We may limit sales on a case-by-case basis and reserve the right to discontinue any product at any time.
While we stand behind our products, results vary by individual. We do not guarantee that any product will meet every customer’s expectations. The correct ingredient list (INCI) is always printed on product packaging, which takes precedence over any online listing.

NJ Jewels Loyalty Program
Membership in our NJ Jewels program is voluntary and free. Benefits may include store credits, bonus entries into prize draws, access to educational content, or other perks as advertised from time to time. NJ Skincare reserves the right to change or withdraw NJ Jewels benefits, conditions, or rewards at any time without prior notice. Points, credits, or perks are not transferable, redeemable for cash, or guaranteed to continue indefinitely.

Freebies & Patch Tests
Where applicable, first-time orders may include complimentary items (such as patch-test masks, bonus entries into promotions, or habit trackers). Free items are provided at our discretion and are not guaranteed with every order. If your order is returned, all associated free items must be returned as well to qualify for credit or refund. Complimentary items hold no cash value.

6) ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. We may, at our discretion, limit quantities purchased per person, household, or order.
You agree to provide current, complete, and accurate account information and to update it promptly.

7) OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide access to third-party tools or links. These are provided “as is” and “as available.” We are not responsible for third-party services, websites, or materials and shall have no liability arising from your use of them.

8) USER COMMENTS & FEEDBACK

If you send us suggestions, ideas or other submissions, you agree we may use them without restriction, compensation, or obligation to maintain confidentiality. You are responsible for the accuracy and legality of any submissions you make.

9) PERSONAL INFORMATION

Your submission of personal information is governed by our [Privacy Policy].

10) ERRORS, INACCURACIES AND OMISSIONS

Occasionally information on our site may contain errors or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and update information without prior notice (including after you’ve placed an order).

11) PROHIBITED USES

In addition to other prohibitions, you may not use this site or its content:

- for any unlawful purpose;

- to infringe our intellectual property or others’ rights;

- to harass, abuse, insult, defame, or discriminate;

- to upload or transmit malicious code;

- to collect or misuse others’ personal information;

- to interfere with or bypass security features.

We may terminate your use of the Service for any prohibited use.

12) DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our Service will be uninterrupted, timely, secure, or error-free.
You agree that your use of the Service and products is at your sole risk. All products and services are provided “as is” and “as available” without warranties of any kind.

To the fullest extent permitted by law, NJ Skincare (Pty) Ltd, its directors, employees, affiliates, suppliers, or service providers shall not be liable for any injury, loss, or damages of any kind (including indirect or consequential losses) arising from your use of the Service or products.

13) INDEMNIFICATION

You agree to indemnify and hold harmless NJ Skincare (Pty) Ltd, its directors, employees, contractors, and suppliers from any claim or demand made by a third party due to your breach of these Terms or violation of any law or rights of others.

14) SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remainder shall still apply to the fullest extent permitted by law.

15) TERMINATION

These Terms remain effective unless terminated by you or us. You may terminate by ceasing to use our site. If we believe you have breached any Terms, we may terminate your access immediately without notice.

16) ENTIRE AGREEMENT

These Terms, together with our other posted policies (including our Refund & Return Policy, Shipping Policy and Privacy Policy), constitute the entire agreement between you and NJ Skincare.

17) GOVERNING LAW

These Terms and any separate agreements are governed by and construed in accordance with the laws of South Africa.

18) CHANGES TO TERMS

You can review the most current Terms at any time on this page. We reserve the right to update or replace any part by posting changes to our website. Continued use of our site after changes are posted constitutes acceptance.

19) CONTACT INFORMATION

Questions about these Terms should be sent to us at:
📧 support@njskincare.co.za
📍 62 Cardiff Road, Clubview, Pretoria, 0157, South Africa